Refund and Returns
How to request a return, exchange or refund for an eligible item.
Contact us promptly
If an item is damaged, defective or different from what you ordered, contact us within 7 days of delivery with your order details.
Review and resolution
Our team may ask for photos or other details to assess the issue. Depending on the circumstances and product, an eligible resolution may include a return, replacement or refund.
Conditions
Keep the product, accessories and packaging where possible until your request has been reviewed. Some product categories may have specific return restrictions.
How to request help
Contact our team by phone or WhatsApp and provide your order ID.